Return and Exchange Policy

We at www.elcolmadito.com have made it our policy to purchase only first quality merchandise from suppliers that we feel are reputable. We feel this is the best way to ensure your satisfaction.

Refunds & Time Limitation:
All items for return or exchange must be returned within 30 days of your receipt of the item. If the Items were correctly sent we would process the return subject to a 20% restocking fee.

At www.elcolmadito.com we try hard to serve our customers better than anyone else.

We wish we could accept all returns without any questions or limitations, but that is just not possible.
We thank you for honoring these return policies, so that we can continue to bring you many more Puerto Rico products.
Frozen or perishable foods correctly sent are not subjects of returns. We will gladly accept the return of new/unused merchandise (non food/or perishable) within 30 days of your receipt. We will refund the full purchase price less shipping and handling as soon as we receive the merchandise in saleable condition.Orders with "free shipping" that are returned in their entirety may be assessed a shipping charge deduction.

Shipping Damage:Our merchandise is shipped in packaging specifically designed to withstand the machinery used by the US Postal Service. These packages provide superior protection against damage during shipping.Damage to merchandise caused by opening packages with a sharp object is not considered to be damaged in shipping nor a defect in the merchandise. If damage occurred during shipping, all original packaging must be included with the claim.

This includes all stamps and markings of "Damaged in transit" applied by the US Postal Service.All damage claims must be made within 7 days of original receipt.Lost/Late packages:Packages sometimes get lost in the mails. Please verify that all address information provided with the original order is correct. It can take several weeks for the Postal Service to correct invalid addresses. USPS packages are traceable using the tracking number provided in the shipping confirmation e-mail.

All lost package claims must be made within 20 days shipping. Claims initiated beyond the 20-day limit may not be honored.We cannot be held responsible for delays incurred by the Postal Service as they are out of our control.Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information.

The U.S. Postal service provides a zip+4 locator at http://www.usps.com, which can be used to determine the proper zip code.Incorrect or Invalid Address:If for some reason, the Postal Service is unable to deliver a package due to an incomplete or incorrect address and returns it to us, we will contact you for an alternate or corrected address.

These orders may be subject to a reshipment charge to cover postage costs. This fee may be applied even if the original order included free shipping as we will incur a second shipping charge to complete the reshipmentTo make a return or exchange: Send the merchandise, along with a copy of the invoice to us at:www.elcolmadito.com 484 Bayamon St. Urb. La Cumbre San Juan PR 00926We strongly recommend that packages sent to us be sent via traceable/insured delivery.

We cannot be held responsible for packages that are not received by us.Send e-mail to Contact Customer Service with questions or comments

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